Bridgepointe Hotel And Marina

Our overnight stay for a first visit was great. This place looks sharp, modern, clean and comfy. The room was spacious, the king bed was comfortable, the tv and coffee maker worked well, so no complaints. Well, their wi-fi was down for parts, but that was the only issue. Breakfast was better than expected, as was the service. For what we paid and the location by the marina and downtown we'd go back again.

First off, I'm not picky about my hotels. As long as it's quiet, with clean sheets and a hot shower and no bugs, I'm good. This place goes above and beyond that. The free breakfast was nice and hot with waffles, eggs, yogurt, sausage, English muffins, juices and coffee and cereal. The rooms are outdated and have carpet, and while a bit run down were clean. The walls are a little thin and we thought we were going to have to tell the neighbors to tone it down, but luckily they quit. It's just a bit older. The location couldn't be more perfect and the view was wonderful. Price is very reasonable. Will definitely stay again. They also have coffee in the lobby 24 hours a day.

Arrived at hotel and went to check in that’s when we were informed about the construction going on! As we were paying for our 2 night stay they asked if we had a dog,which we do. Told her it was a service pet, she asked what kind of service, I told her for my mental health. We were then charged additional 25.00 a night as those kinds of service dogs aren’t free. We then proceeded to our room, and found out our sink was stopped up! Called the front desk and they sent down someone to check it out. We were told it was just a slow drain! Called front desk and asked for another room after an argument with the receptionist we were given the room next door to us. We settle in for the night, turn on the heater as it was cold. At 2 in the morning the fire alarm goes off jolting us from our sleep! We look in the hall and all is quiet, we check the heater because it’s cold in the room. As I go to adjust the heat the whole unit starts smoking and throwing sparks out of the vent! We turn the unit off call the front desk and told we need to move to another room! Receptionist comes down to help us move again to another room. When we checked out there was no offer of a discount for our inconvenience or for the fact we could have had a fire! We will never return to this hotel it’s a fire hazard and poor management!

This place could be a gold mine. Marina should be rebuilt. The rooms need to be renovated as bathroom fixtures are very old and tub needs safety rail and anti slip surface. The room was clean and, most importantly, bug free. It had good beds and bedding. The breakfast had great coffee and offered cold cereals, instant hot cereals, great waffles, fruit, juices, muffins, English muffins, scrambled eggs and sausage. Attended a wedding reception in their conference room and it was a great room with a full view of the river.

I loved the staff, I need to get the name of the front desk woman but she was very laid back and personable and I loved speaking/visiting with her. The breakfast I felt was stellar compared to some other hotels I've stayed at, some may feel it wasn't anything special but compared to other hotels and the price? I could not complain whatsoever. As far as the rooms, I can tell some of the bedroom / TV areas have recently been renovated and are greatly improved compared to previous older negative reviews I've read. I think they're waiting on renovating the bathrooms must be because the bathrooms are definitely older, but I still couldn't complain. The shower head had a "pleasant stream", but previous posts mentioned the shower heads being too low for taller folks. I'm barely 5'4" and felt I had to adjust the shower head and still have to adjust the stream of water even further to have a pleasant shower experience. Overall, I travel to this area often for overnight work trips and I will FOR SURE be staying at this hotel again as a first option. EDIT to mention the pillows: as someone who might not bring their personal pillow for each overnight stay, this hotels pillows were EXCELLENT. I find oftentimes hotel pillows are way too soft. This is one of the first hotels where I felt they had some substance to them and actually acted as a pillow, and not some easily deflated pillow.